Shipping Policy

Digital Confirmations

All booking confirmations, receipts, and documentation are delivered digitally via email immediately upon successful booking completion.

Physical Items

As a digital villa booking platform, we typically do not ship physical items. However, some properties may provide:

  • Welcome packages delivered to your accommodation
  • Special amenities arranged through property management
  • Local experience packages coordinated with partners

Key and Access Information

  • Property access details are provided electronically
  • Check-in instructions sent 24-48 hours before arrival
  • Emergency contact information included with booking
  • Digital or smart lock codes when applicable

Special Arrangements

For special requests requiring physical delivery (flowers, groceries, etc.), we coordinate with local partners. Additional charges and terms may apply.

Documentation Delivery

  • Booking confirmations: Immediate
  • Check-in details: 24-48 hours before arrival
  • Receipts and invoices: Available immediately in your account